FAQs

Order Related

Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.

You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID, a listing of the item(s) you have ordered.

You can review the status of your orders and other related information in the 'My Account' section

In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.

Refer to cancellation policy.

Get in touch with our Customer Helpline @ +91-9818186915 to help here.

If an item is found damaged, missing or incorrect as per your order & the description on our website, customers have to escalate a concern with us within 48 hours of delivery. Send us a picture of the packaging and products at info@thedrchoice.com or call on +91981818691 within those 48 hours (excluding gazetted holidays & Sunday). Replacements are subject to availability of the particular product. Please note the usual 7-day return policy won’t be applicable in these kinds of cases.

Add products you want to shop in your cart. Once you are on the cart page, you can enter the coupon code on this page. You have to be logged in to be able to use any offers or coupons.

Payment Related

Cash on Delivery and Online Payment

Credit/Debit Card

UPI

Net banking

Gpay

Paytm

Phonepe

In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.

If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on info@thedrchoice.com or please give us a call with your order number for any clarification.

Delivery Related

Yes, we’re delivering products PAN India.

Yes, we do ship internationally, WhatsApp us @+91-966704777 with your details.

The items are dispatched within 2 days of order placement.

There are no extra shipping charges.

As soon as we ship your order, you receive an e-mail notification with a link to track your order. You can also access this information from your “Menu”section at the top right corner on our website www.thedrchoice.com Online tracking usually goes live within 24-48 business hours post shipping.

We deliver your order within 2-3 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 5-7 business days. Deliveries to very remote locations may take up to 7 business days or longer, depending on the location's geographical constraints.

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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